All FAQS have BSL videos & English text available
PLEASE NOTE: Calls to NHS 111 & Emergency 999 are excluded from the BSL Health Access Service.
You can use the service to help communicate with hearing healthcare staff who are in the same place as you.
Just connect to the service using your smartphone or tablet, (or using a device that’s provided by the hospital), via the InterpreterNow App and sign to the interpreter, they will then speak to the hearing healthcare staff in the room through the speakers on your device.
This service has been set up because coronavirus makes it even more difficult for Deaf people to access health services but it isn’t limited to people who have coronavirus – you can use it for any health service, including contact with your GP, visiting a pharmacy or any other healthcare matter (such as having a scan during pregnancy for example).
We hope that the government will fund this service in the future but, in the meantime, the Deaf health charity, SignHealth is paying for it.
If you are a health care service provider, please refer to our Tech-Spec that shows configuration for the ports/firewall.
provided (chemist, GP, dentist etc).
In Scotland, the Scottish Government funds a national video relay service which is called
The contactSCOTLAND-BSL service operates 24 hours a day, 7 days a week and can be used
to call absolutely any service, organisation or person.
Therefore BSL Health Access would only be used in Scotland for public healthcare situations
where there is no face to face interpreter available.
You must have the telephone number you would like to call!
Please make sure you have a good signal on your device, either WiFi or 4G, and that you are in a well lit room. Please have all of your personal NHS information ready, or details of any medicine you might be taking. It is best if you can put your device on a stand so that you can use both hands for signing.
All of our interpreters are qualified and registered meaning they follow a Code of Practice that includes keeping confidentiality unless there is a legal requirement to share information. We do not record your calls.